Church Impossible: Pride-induced Blindness
When Robert Irvine of Restaurant Impossible first shows up at a restaurant in trouble, he talks with the owners. After the introductions, he asks them how they came to own the restaurant, what business was like at the beginning, and what it’s like now. Obviously, the current state of business is dire, otherwise Robert wouldn’t be there. But, for the most part, the owners don’t know the cause, and any blame tends to be placed on external factors, such as increased competition, the economy, etc. Robert then observes a ‘service’. He sees the restaurant in action: how the waitresses serve the customers, how quickly the food arrives, and what the customers think of the food. He also samples from the … Continue reading →